Developing creative and innovative approaches to service provision in a recession

Preventing change for change’s sake, but finding new ways to provide services that have not achieved the outcomes required can allow services to be provided more efficiently, let service users have more control or even find a new way completely that achieves the desired outcomes more profoundly.

Starts on	24/09/2009
Location	London

When the Head of the Civil Service, Sir Gus O’Donnell, says ‘We are going to have to innovate, we are going to have to find very different ways of approaching the challenges we have got’, you know that innovation is climbing up the agenda for commissioners. To respond to this challenge, service providers need to understand what Sir Gus means, and prevent ‘creative and innovative’ from becoming management jargon.

This course considers finding new ways to develop service provision by:

·developing an understanding of what we mean by ‘creative’ and ‘innovative’

·changing attitudes and beliefs in a service or organisation

·creating the right environment

·helping you find your ‘creatives’ and ‘innovators’

·Looking at some tools that enable services to be creative and innovative.

Who the course is aimed at

Contractors, voluntary organisations, careers services and connexions

Places and Dates

24 September 2009 – London

Tutors

Graham Gardiner and Toni Esberger, Aspiren Ltd

Price

Private sector£245

Public sector and academic institutions£195

Charity, voluntary sector and not-for-profit£145