Reaching under the radar: designing and delivering seamless client services with the voluntary and community sector for people farthest from employment and skills

Joint regional strategies to respond to new economic challenges are required to keep those farthest from the labour market as a key target group.However, the economic downturn brings the risk that the focus on ‘hard to reach’ groups and individuals may slip – as other priorities move up the agenda.

It will include understanding more about how we need to ‘segment’ potential customer groups so that services are attractive and accessible.We will also focus on how this first part of the customer journey must join up with other provision and support.

The workshop will include consideration of tools that can help organizations to collaborate effectively for mutual benefit.

It will also provide some practical help for prime contractors that would like to organise and capacity build groups of sub-contractors that play specific outreach and engagement roles.

The workshop will enable you to:

Identify different potential customer groups and the differing activities that are needed to engage them.

Consider who is best placed to deliver these activities and how they can be funded.

Understand the particular role that community and voluntary sector organisations can play.

Get information about tools that can help build collaboration skills and create really effective sub-contracting supply chains and consortia – including Licence to Skill 2009

Places and dates

23 July 2009 – Inclusion

7 October 2009 – Manchester

Workshop leaders

Maggie Cramb, JH Consulting

Chris Leigh, JH Consulting

Price

Private sector£245

Public sector and academic institutions£195

Charity, voluntary sector and not-for-profit£145