Get ready for star rating

Star Rating, already piloted within Employment Zones, will become the new quality measure by which DWP will monitor its contracted provision, and will be a key contract performance measure for Flexible New Deal and other provision moving ahead. It will ultimately influence future contract – award decision – making and moving market share allocations in multiple provider areas.

Starts on	08/09/2009
Location	London

This course will provide an update on DWP’s plans for the roll-out of Star Rating arrangements to date, and how these arrangements fit alongside the DWP Quality Framework and related quality assurance standards such as Ofsted. It will look at the comparative experience and best practice from Australia, where Star Rating is already an established feature of the market, as well as considering the results of the Employment Zone pilots in the UK.

The course will be lead by Jim Carley, Managing Director of Carley Consult Ltd, a company that has provided a range of capacity building services to more than 20 providers, across the private and third sector, both from the UK and overseas.

Who the course is aimed at

The course is aimed at welfare-to-work practitioners working in a quality assurance role. It is equally relevant to those involved in the implementation of Flexible New Deal contracts and other DWP provision, either as a prime provider or subcontractor, especially those responsible for developing supply chain management systems.

Places and Dates

8 September 2009 – London

Tutors

Jim Carley, Carley Consult Ltd

Price

Private sector£245

Public sector and academic institutions£195

Charity, voluntary sector and not-for-profit£145

Thank you.